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<  News  ~  2017-12-30 - Server malfunction

hdmi
Posted: Sun Dec 31, 2017 1:33 pm Reply with quote
Junior Seaman

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Hello,
As many have noticed a server malfunction occurred on 30/12 around 22:30 UTC.
Services seem to have restarted around 00:00 UTC on 31/12.

This defect has impacted all current races and challenges.
The trajectories / programming of many boats have been affected during this time.

Our network experts have been contacted but this end-of-year period is unfortunately not conducive to a quick investigation of the cause of this incident.

Regarding The Friday Race S17-16: Grand Bruit, this race will obviously not be taken into account:
The elimination of this race in the rankings of Season 17 will occur later.

Until we can provide you with more information, I wish you a happy new year.

hdmi
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Jimbeam
Posted: Sun Dec 31, 2017 11:20 pm Reply with quote
Admiral V

Level 22

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LiveSkipper Member Joined: 07 May 2011 Posts: 518 Location: Karlsruhe DE
hdmi wrote:
Hello,
As many have noticed a server malfunction occurred on 30/12 around 22:30 UTC.
Services seem to have restarted around 00:00 UTC on 31/12.

This defect has impacted all current races and challenges.
The trajectories / programming of many boats have been affected during this time.

Our network experts have been contacted but this end-of-year period is unfortunately not conducive to a quick investigation of the cause of this incident.

Regarding The Friday Race S17-16: Grand Bruit, this race will obviously not be taken into account:
The elimination of this race in the rankings of Season 17 will occur later.

Until we can provide you with more information, I wish you a happy new year.

hdmi


Same problem seems to occur now on Dec 31, 22:30.

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Suratna
Posted: Mon Jan 01, 2018 12:42 am Reply with quote
Admiral IV

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LiveSkipper Member Joined: 02 Jul 2009 Posts: 8844 Location: Thailand TH
HAPPY NEWYEAR

LS is still out of service for loading the Game at least.
the user information cannot be loaded.

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Kingfisher 829
Posted: Mon Jan 01, 2018 2:34 am Reply with quote
Admiral II

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It was working when i went out at 20:00 ..now at 02:30 ..boat is wrecked and i cant fix it Rolling Eyes Rolling Eyes

Happy New Year by the way Laughing

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lolyta ACCRO
Posted: Mon Jan 01, 2018 2:47 am Reply with quote
Admiral I

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same problem for me Sad

happy new year Wink

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Fat Duck
Posted: Mon Jan 01, 2018 3:11 am Reply with quote
Admiral I

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Alles kaputt !!!

Gutes neues Jahr !!!

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adambnsa
Posted: Mon Jan 01, 2018 4:38 am Reply with quote
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Las 5 y media de la mañana y sigo sin poder cargar los datos del jugador en la regata. Adios marcas
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PO de lesseps ACCRO
Posted: Mon Jan 01, 2018 5:16 am Reply with quote
Admiral III

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Fat Duck wrote:
Alles kaputt !!!

Gutes neues Jahr !!!


pra mim tambem ! Féliz Ano Novo ! Laughing Laughing

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Pierre-Olivier

Ils ne savaient pas que c'était impossible, alors ils l'ont fait.
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Fat Duck
Posted: Mon Jan 01, 2018 12:04 pm Reply with quote
Admiral I

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Alles in Ordnung hier (Brasil) von 12 gmt

Ein gutes neues Jahr für alle meiner Segelfreunde !!!!

Fernando

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Fat Duck
Posted: Mon Jan 01, 2018 12:36 pm Reply with quote
Admiral I

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PO de lesseps ACCRO wrote:
Fat Duck wrote:
Alles kaputt !!!

Gutes neues Jahr !!!


pra mim tambem ! Féliz Ano Novo ! Laughing Laughing




Bom portugues Pierre !!!!!

Excelente 2018 pra voce e sua familia (não esquecendo dos barcos !!!!) Laughing


Fernando

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hdmi
Posted: Mon Jan 01, 2018 2:31 pm Reply with quote
Junior Seaman

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Hello
Thank you for your understanding and best wishes from LiveSkipper team for this new year with a somewhat eventful start!

As you noticed the server is finally restarted.

After several unsuccessful remote intervention attempts, Denosya had to go to our premises to investigate and repair. A big thank you to him for a 1st of January!

What happened:
The weather server's hard drive was full and, unfortunately, the surveillance probe did not trigger an alarm.
The wind fields you may have encountered in the races were either non-existent, leading to boat speed at 0, or incomplete and random.
A new full grib should be loaded automatically during the usual update this late afternoon.

For ongoing races:

- We are going to supress this Monday race. Its start was too close to the server restart.
Do not be surprised if you have a loading error on the current Monday!

We will reschedule a new Monday start tomorrow 12:00 UTC on a similar course. It will be a Tuesday Monday race!


- As already indicated, the FR of 29/12 will be later taken out of the season's rankings.

- Regarding the Xmas Whale:
We leave it as it is. Those who wish can finish it if it is not already done.
We'll see if it is not too difficult to get the race out of Overall rankings but without guarantee for now.
In replacement we schedule the 1st long race of the year on January 7th on ... whale.

- For those who are racing challenges, unfortunately we can not do anything that would be accurate and impartial. We can only encourage you to a new start.

With all our excuses for the inconvenience, we wish you and your families a very happy new year 2018.
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vanna
Posted: Mon Jan 01, 2018 3:27 pm Reply with quote
Admiral IV

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[quote="hdmi"]Hello
Thank you for your understanding and best wishes from LiveSkipper team for this new year with a somewhat eventful start!

As you noticed the server is finally restarted.

- Regarding the Xmas Whale:
We leave it as it is. Those who wish can finish it if it is not already done.
We'll see if it is not too difficult to get the race out of Overall rankings but without guarantee for now.
quote]

I am sorry but what you say is not reasonable.You can not leave this race as it is,as some are grossly advantaged while many others grossly disadvantaged.
For example while it all happened I was on 19th pos. and Restons Poli who won the race was 20 min in front of me on 17th pos. Gem NRNO who is 5th was 40 min behind me on 25th position.Both of them overtook me by great advantage of points in general ranking.

This to you is regular.
=============

I say and many others would agree with me that this race due to LS fault is not any more regular, if you can not reinstate original positions.

To count not regular race in general ranking would really be a nonsense.

Anyway I wish to LS team(specially Denosya) and all the skipper a HAPPY NEW YEAR.

Capt. Damir P.

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hdmi
Posted: Mon Jan 01, 2018 6:07 pm Reply with quote
Junior Seaman

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Sorry Captain,
We understand your disapointment.

Facing hardware problems you should also understand that we do what is technically possible. Even a 1st of January.
We never said that this was regular.

Restoring original positions, besides it is quite difficult to do, would not be more regular since already many boats abandonned this race or would not be neccessary onboard to reprogram their wpt before a restart.

Anyway, as I said, we will check tomorrow if it is technically possible to remove this race from the overall.

Good evening.
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hdmi
Posted: Mon Jan 01, 2018 11:24 pm Reply with quote
Junior Seaman

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UPDATE:

- The Friday Race S17-16 do not count anymore in FR Season 17 ranking

Friday Races Season 17 ranking is now up to date.

- Xmas Race 2017 do not count anymore in Overall ranking

Overall ranking is now up to date.

Fair winds.
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Kingfisher 829
Posted: Wed Jan 03, 2018 9:38 pm Reply with quote
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UPDATE : none of the races will go to 7 days forecast.. The wind direction shows 270, speed 0.

Up to and including 4 days is ok.

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