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<  Help and Support  ~  [Support] Looking for help or support

ino
Posted: Mon Sep 05, 2011 4:53 pm Reply with quote
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Level 15
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Joined: 21 Oct 2008 Posts: 2034 Location: Bordeaux FR
Looking for help or support?

In order to get an answer as quickly and as easily as possible, please proceed as follow to find help about your question or problem. This helps you get an answer quickly, and us to provide you with an answer Smile

First
Make sure that you looked in the wiki, specially if you're new to LiveSkipper.
The wiki is available here: http://www.liveskipper.com/wiki

Second
If you've not found an answer in the wiki, try to search in the forums for a topic discussing the same subject. If no such topic exist, or if they are not exactly about your question or problem, feel free to create a new topic to ask.
If you think your problem is linked only to your particular situation, please move directly to the third or fourth step.

Third
You may also contact us through the support form available here:
http://www.liveskipper.com/index.php?option=com_support&Itemid=48

If you are reporting a problem with the site or the game, please describe the situation as much as possible, for example what is the sequence of actions you are doing, what page you are looking at, what exact error message you are obtaining and such information.

Fourth
Alternatively to third, you may also contact one of the SuperSkippers to talk about your question or problem. SuperSkippers are community representatives playing as a link between players and the game team.

Thank you!


Note: Please do NOT request support to staff members through PMs. You will NOT get a reply. All contact for support should go through the contact form. Thank you.


Last edited by ino on Tue Oct 25, 2011 3:30 pm; edited 2 times in total

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Hallberg
Posted: Mon Sep 05, 2011 5:10 pm Reply with quote
Admiral II
Level 19
Joined: 24 Jun 2009 Posts: 11052 Location: Tournieres, Basse Normandie. (and England) FR
Fourth Contact one of your Community representatives, (SuperSkippers)
To help not wasting the precious time of the Dev team. Wink

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ino
Posted: Tue Sep 06, 2011 8:55 am Reply with quote
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Joined: 21 Oct 2008 Posts: 2034 Location: Bordeaux FR
Thanks Russ. I'll add a Fourth in the first post Smile

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Suratna
Posted: Mon Sep 12, 2011 10:07 am Reply with quote
Admiral III
Level 20
Joined: 02 Jul 2009 Posts: 8806 Location: Thailand TH
The LiveSkipper WIKI with a lot of information, is also available with the 3rd MENU option

All in the Top towards the Right side of the screen, Laughing
provided your are not looking Fullscreen of the Game. Rolling Eyes

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ino
Posted: Tue Oct 25, 2011 3:32 pm Reply with quote
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Joined: 21 Oct 2008 Posts: 2034 Location: Bordeaux FR
Please note that we introduced a dedicated support page, available as 'Support' in the menu on the front page. Please use this page instead of the Contact one if you are looking for support!

Use the contact form only if you want to contact us for other matters.

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Hallberg
Posted: Tue Nov 19, 2013 2:51 pm Reply with quote
Admiral II
Level 19
Joined: 24 Jun 2009 Posts: 11052 Location: Tournieres, Basse Normandie. (and England) FR
Ok, change of subject. I'm looking to buy a new laptop for my Mrs. The one i'm looking at is a HP pavillion G6... I know HP is good, but my question: it comes loaded with Windows 8. is that any good?? Rolling Eyes

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Zeberdee
Posted: Tue Nov 19, 2013 4:32 pm Reply with quote
Fleet Chief P.O.
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Developer
Joined: 18 Mar 2013 Posts: 619 Location: Bordeaux FR
Hallberg wrote:
Ok, change of subject. I'm looking to buy a new laptop for my Mrs. The one i'm looking at is a HP pavillion G6... I know HP is good, but my question: it comes loaded with Windows 8. is that any good?? Rolling Eyes


If you can get win 8.1 it's better. Anyway W8 is a good OS after few days of practice
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Hallberg
Posted: Tue Nov 19, 2013 5:11 pm Reply with quote
Admiral II
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Joined: 24 Jun 2009 Posts: 11052 Location: Tournieres, Basse Normandie. (and England) FR
Thanks Zeb, I checked again and it's Win 8.6, so should be ok Wink

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Suratna
Posted: Wed Nov 20, 2013 12:06 am Reply with quote
Admiral III
Level 20
Joined: 02 Jul 2009 Posts: 8806 Location: Thailand TH
Hi Russ

should be win 8.1, as 8.6 is still not made.

btw, if you would get an official win8, than there is a free (as of free beer) upgrade to win8.1. (the shop should know that)

this new win8.1, is a O.S. that it is said, works best with a touch screen as it is more similar to the operating systems in smart phones and tablets.
there are some different stories on appreciation on this new win8.1; the ones that like the new interface and after some days of learning love it; the oldies that like to stick to the old known way of handling a notebook/PC and speak bad about it.

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Hallberg
Posted: Wed Nov 20, 2013 1:20 pm Reply with quote
Admiral II
Level 19
Joined: 24 Jun 2009 Posts: 11052 Location: Tournieres, Basse Normandie. (and England) FR
Thanks for the guidance guys, It was 8.1, But now forgotten. It was to be a suprise personalised HP laptop for her Christmas present, but she called me at lunchtime and very happily told me she had just bought a new one today! Rolling Eyes

i will have to think again...... Shocked Sad

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andressr
Posted: Wed Nov 20, 2013 8:45 pm Reply with quote
Admiral III
Level 20
Joined: 26 Nov 2007 Posts: 4154
Well.... I need one Rolling Eyes Laughing

Yes, you must start thinking again Sad
Maybe a DSLR or a 8" tablet for web browsing...

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LSYC
Posted: Fri Aug 29, 2014 11:39 am Reply with quote
Admiral
Level 17
Joined: 21 Oct 2010 Posts: 189 Location: at sea
From Hallberg............ All my Passwords have stopped working. I have requested new p/w's but they do not work.... Can someone at LS please send me alterantive
passwords that have a real upper or lower case name?...Thank you.

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Ocean Flea
Posted: Fri Dec 05, 2014 2:37 pm Reply with quote
Admiral II

Level 19

13765 / 175000
LiveSkipper Member Joined: 19 Mar 2008 Posts: 523 Location: Binissalem. Mallorca ES
Hya Folks
In a fit of stupidity i decided to join the club with ten possible waypoints.Yippee thought I That was a week ago Only sponsors ads that cant be bad with a few extra facilities. Yegads I can hardly use Live Skipper.Full page adverts from Tampax to bloody Toffee apples and any other thing in his world.I can get onto a race,but within seconds ads block out half the pictures and when I try to delete them it takes me off LS completely and have to restart the whole rigmarole.Even getting on to the forum without interference finally took about 10 minutes.Here are a few of todays 21 so far,certainly not sponsors
Hummel celestial cout-Niumba-Singlessalad (Kathy loved that one)Egon test your love-Avon shopaholic-Trading Binary-Jolly wallet any more cars or travel ads I shall go. completel barmy.the list is endless and some not very nice.I never had the problem before apart from the occasional rogue one!!!! I may point out I am only getting this rubbish on LS.I watch Sport- TV and music and others without this problem
Come on guys help this old fart out,but make it simple!!!Even send to my email if its easier to explain .
Thanks As I write this ive lost a third of screen with some junk,i hope you receive this..
Bugsie

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Hallberg
Posted: Fri Dec 05, 2014 2:51 pm Reply with quote
Admiral II
Level 19
Joined: 24 Jun 2009 Posts: 11052 Location: Tournieres, Basse Normandie. (and England) FR
Bugs, don't know how it works, but the Mrs set up a 'pop-up' blocker on mine. I only get banner ads at the top. Reckon the other guys will have more to advise.....
(it's freezing here, I hope it's pissin down there Laughing )
In my Emails, I get ads for breast enlargement creams, Femfresh and panty liners, while Gabbie gets ads for penis enlargement, Impotence cures and Jock straps.
Go figure..............................

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andressr
Posted: Fri Dec 05, 2014 3:27 pm Reply with quote
Admiral III
Level 20
Joined: 26 Nov 2007 Posts: 4154
That sounds like some troyan virus. I use IE10 and it blocks almost everything.

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